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Sales & customer service

Hire Dedicated Customer Service Advisors in India

A full-time customer service advisor working your hours, employed properly on an Indian contract, for around £669 a month. The same role in the UK costs you about £2,380 once you add employer National Insurance and pension.

Book a 15-minute callWork out your saving →

Your saving

£1,711

a month, every month

£20,535 a year — 72% less than hiring in the UK

One customer service advisor in the UK
£2,380 a month, all in
The same role through JuteWise
£669 a month, all in

UK cost is salary plus 2025/26 tax year employer National Insurance and the auto-enrolment pension minimum. Our figure includes their salary, Indian statutory employment costs and our £199 fee — the entry-level rate, so the saving shown is the smallest you would see. It drops to £149 per person from 5 hires, and above 20 we quote per engagement. Salary figures are indicative, not a quote.

What your customer service advisor does

  • Email and helpdesk ticket handling, to your tone and templates
  • Live chat cover across your busiest hours
  • Inbound and outbound phone support in fluent English
  • Order tracking, returns, refunds and account changes
  • Keeping your help centre and canned responses current

Tools and stack

Commonly: Zendesk, Freshdesk, Intercom, Gorgias.

Tell us which of these actually matter for your role and we will test for them before anyone reaches your shortlist. Screening against your real stack is the difference between a good CV and a good hire.

How it works

Hiring a customer service advisor in India, step by step

  1. Tell us the role.

    A 15-minute call: what the customer service advisor would own, which hours you need covered, and what experience actually matters.

  2. We source and screen.

    We advertise and headhunt in the Indian market, test the skills that matter and screen spoken English on video. You see three to five candidates worth interviewing.

  3. You interview and choose.

    You meet the shortlist yourself and decide. Set a paid trial task if you want one — we encourage it.

  4. We employ them. You manage them.

    Our India partner issues the contract and runs payroll. From day one they report to you, and you get one invoice a month in pounds.

See the full process

FAQ

Hiring a customer service advisor in India

How much does a customer service advisor in India cost?

Around £669 a month all in — their salary, Indian statutory employment costs and our £199 fee. That drops to £149 per person from five hires, and above 20 we quote per engagement. The equivalent UK hire costs roughly £2,380 a month once employer National Insurance and pension are added.

See the full rate card

Do we need a company in India?

No. Our India-based employment partner is already established there and employs your hire on your behalf. You never register anything in India or hold a rupee account.

How Employer of Record works

What hours will they work?

You set the overlap before we recruit, and we hire against it. India is 4.5 hours ahead of the UK in summer and 5.5 in winter, so a normal Indian working day already covers most of yours.

What if the hire does not work out?

Every placement carries a 6-week probation period. If it is not right within that window we restart the search at no additional fee.

Related roles

Other sales & customer service roles we place

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Ready to see a shortlist of customer service advisors?

Tell us what the role involves and we will come back with candidates and an exact monthly cost.

Book a 15-minute callGet a quote